Privacy & Terms
AutomotiveDNA.com Guarantees Your Satisfaction!
We understand the value of happy and satisfied customers. Like our customers, we are reasonable, creative and understanding. At AutomotiveDNA.com, our decades of automotive aftermarket experience leads us to being the best performance automotive company to buy automotive parts and accessories from. If you are not completely satisfied with the items you have purchased from AutomotiveDNA.com, simply give us a call 800-853-3599. Let's talk about it. We can usually help with a problem, answer your questions or refer you to the appropriate expert at the company that manufactured the part. Or if there is a need for return, let us know which item(s) you would like to return. We have a "No Hassle" return policy. AutomotiveDNA.com will accept these returns within 30 days from the date of your invoice with an RGA number (return goods authorization number) obtained from our customer service department. Let us know what you'd like to do: re-order or return. We want you to be a happy and satisfied customer.
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How do I place an order?
AutomotiveDNA.com has several methods for you to place an order with us. Make sure to record your order number. This will help you in tracking your order.
Internet Web Site
We are open 24 hours a day for you. Follow the easy check out procedures and get your order in now. You will receive an email confirmation shortly after placing your order. Please review it and verify that your order is correct. If any changes are required, please call our Customer Service Dept. at 800-853-3599. Orders do process quickly and at times it may be too late to make any changes.
Mon - Fri: 9am - 8pm EST
Talk to our knowledgeable Sales Staff for advice or recommendations on what will work best for your application. We can help with some of the confusing questions. Call us at 800-853-3599.
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What payment methods do you accept?
AutomotiveDNA.com offers several methods of payment options.
Credit Card — We accept VISA, MasterCard, Discover, American Express and PayPal.
Check or Money Order — Payment can be made by Personal Check or Money Order in US funds in only. Please allow an additional 5-10 days for personal checks to process. Sorry, we do not handle COD orders.
International Wire Transfer — Please contact us for further information on this payment method.
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Can I use a different "Bill to" and "Ship to" address?
Typically, we can only ship to a customer's credit card billing address. This is the contract stated rule put upon us (and all) merchants by the credit card companies in order for us to be guaranteed payment. To have your order shipped to an alternate address, contact your credit card company first and tell them you would like to set up an "alternate shipping address." They will then ask you some security questions and typically grant your request and have your new information updated within 48 to 72 hours. That allows you to then place the order, or if you have already placed it, allows us to continue with the shipment. Those procedural steps are required due to the potential of fraudulent orders.
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When will my credit card be charged?
We will charge your card typically the same or next business day an order is placed (by law, we are required to send your order within 30 days of payment unless you agree to keeping your order on backorder status). You can cancel an order at any time PRIOR to shipment, at no cost to you, by calling our Customer Service Dept. at 800-853-3599 or Contact Us. Restocking fees apply for any orders already in transit.
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Can I place an order using a borrowed or stolen credit card or credit card number?
The quick answer is no, you'll be found out. As soon as an order is placed online, we know if the credit card details are valid or not and if the billing and ship to addresses match. Today's credit card verification technology records more than you would think. We have procedural steps in place to prevent fraudulent orders and when and if a fraudulent order does come though, we contact the appropriate law enforcement officials (usually the FBI) and give them every little detail they need. Of course, those individuals that place fraudulent orders get a visit from the FBI and usually end up in prison with friendly cellmates. So what do you think? Is it worth the risk?
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our sitepolicies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
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